You can contact our Customer Support Team via email or phone. Our staff can be reached via email at firstname.lastname@example.org and via phone at 651-645-0386 M-Sa 10am to 7pm Central Time.
Customer Support strives to answer all inquiries as quickly as possible. We answer all emails in the order in which they are received. We attempt to answer all emails within one business day.
As an authorized Wizards of the Coast online retailer, we cannot ship Magic outside the U.S. This includes store owners. We will not make any exceptions.
If you want to place an order on our website we require an email address to be associated with the order. This email address will also be your user id so you can log in and change your personal information. We will use this email address to send order confirmations and shipping notices as well.
If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety once the item arrives.
All pricing is listed in USD.
Our website accepts Visa, Mastercard, Discover and American Express.
Source Comics and Games reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation has been received. In the case of a pricing error Source Comics and Games will contact you via email regarding the error and will process a full refund for the order.
Source Comics and Games welcomes users of all ages to use our website. However, if you are under the age of 13, you may not register on our website without permission from your parents, as that is against FTC (Federal Trade Commission) rules about collection of personal information from children. If you then are under 13, and want to register on our site, we suggest that instead you have your parents register to use the site, and ask them permission to use their account.
We use email links located on the Contact Us page, Buying Page, FAQ Page and other informational pages, to allow you to contact us directly with any questions or comments you may have. We read every message sent in and reply to all questions asked within 1 business day. This information is used to respond directly to your questions or comments. We may (and often have) filed your comments to improve the site and its operations, or to correct mistakes you have pointed out to us. Your personal information is not shared outside the company under any circumstances, unless we first ask and you give us specific permission.
All Sales are final.
Returns are allowed within 14 days for the following reasons:
-Something that they cannot get fixed by working directly with the publisher. (i.e. missing pieces, misprints, mispacks, etc...)
- Damages that were created by the shipper. We will need photos and documentation that the damages were from the shipper. Please contact us at email@example.com
Shipping is not refundable.
We will pay for shipping if it is an issue caused by us. (i.e. we sent the wrong items, we failed to properly package the item, the manufacturer fails to correct the issue).
If we need to collect for shipping, we will work with the customer over the phone and collect payment info via credit card.